Returns & Exchanges Policy
Last Updated: [Month/Year]
1. Returns Eligibility
- 30-day return window from delivery date
- Items must be unworn and in original condition
- Original packaging and tags must be included
- Proof of purchase required
2. Non-Returnable Items
- Made-to-order/customized footwear
- Final sale items (clearly marked)
- Products showing signs of wear
- Items without original packaging
3. Return Process
- Log in to your online account
- Select order for return
- Complete return authorization form
- Pack items securely in original box
- Attach prepaid return label (Australia only)
4. Return Shipping
- Australian returns: Free with prepaid label
- International returns: Customer responsibility
- Defective items: We cover return costs
5. Refund Processing
- 5-7 business days after we receive return
- Issued to original payment method
- Original shipping fees non-refundable
- Allow 3-5 business days for bank processing
6. Exchanges
- Size exchanges subject to availability
- Faster option: Return original and place new order
- No additional shipping fees for defective items
7. Faulty Products
For manufacturing defects:
- Contact us within 14 days of receipt
- Provide detailed photos/video
- We’ll arrange free return if applicable
- Choose repair/replacement/refund
8. International Returns
- Must include completed customs form
- Mark as “Returned Goods”
- Return shipping at customer’s expense
- Original import duties non-refundable
9. Store Credit
- Available upon request
- No expiration date
- Electronic delivery
10. Important Notes
- Returns without authorization won’t be accepted
- We reserve right to refuse non-compliant returns
- Seasonal return extensions may apply